Warranty and returns
Sample content: NOORGAN confirms the real terms and figures before launch.
Each product's warranty is stated on its page. This page explains the general steps and conditions.
How to file a claim
- Contact us: call or write to us from the contact page with your order number and a short description of the problem.
- Send photos: when we ask, send one or more clear photos of the item and its label.
- Technical review: a NOORGAN technician reviews the request and tells you the result.
- Replacement or refund: if approved, the item is replaced or the amount is refunded.
Return conditions
| Item | Condition | Note |
|---|---|---|
| Request window | 7 days after delivery | The window shown is a sample figure. |
| Item condition | Complete packaging and accessories | Used items or damage from wrong installation are not accepted. |
| Custom orders | By written agreement | Cut-to-size or custom items are outside the general return terms. |
What the warranty covers
Covered
- Manufacturing defects
- Not matching the stated specs
- Transport damage reported on delivery
Not covered
- Wrong installation or wiring
- Overload or over-voltage
- Impact, moisture or tampering
The warranty period is stated on each product page and differs between products.